At Woodcraft Academy, we believe in transparency. This page explains what data we collect, why, how we protect it, and the choices you can make.
Information We Collect
Account details, contact data, and course activity needed to deliver learning and support.
- Identity: name, display name, country/region
- Contact: email address, phone number for support and security notifications
- Usage: lesson progress, quiz results, device and session metadata
- Transactional: enrollment history, invoices, refunds
How We Use Data
Provide services, improve lessons, prevent abuse, and meet legal requirements.
- Operate your account and deliver course content
- Personalize lessons and recommend relevant materials
- Detect fraud and secure our platform
- Comply with tax, accounting, and legal obligations
Retention
We retain data only as long as necessary for the purposes described above.
Typical retention periods: billing records (7 years), support tickets (24 months), course progress (active subscription plus 18 months), security logs (12 months).
Your Choices
You may access, correct, or delete your data and adjust communication preferences.
- Access: request a copy of your data using the Request Data Export button
- Correction: update profile details in your account area
- Deletion: ask us to erase your data when legally and technically feasible
- Marketing: opt out via unsubscribe links or email preferences
Cookies
Cookies help remember settings like theme and consent. We show a clear opt-in banner.
Categories we use:
- Necessary: session, security, consent
- Analytics: measure performance and improve content
- Preferences: theme, locale
Data Sharing
We do not sell personal data. We share it only with service providers under contract who process it on our behalf, and when required by law.
International Transfers
When data moves across borders, we rely on appropriate safeguards such as Standard Contractual Clauses.
Security
We use encryption in transit, role-based access, and continuous monitoring to protect data. Report issues to [email protected].
Children
Our services are not directed to children under 13. If you believe a child has provided data, contact us to remove it.
Contact
Questions or requests: [email protected] or +1 (347) 684-9214.
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